PLEASE NOTE: Cancellation policies and fees listed below are solely the policies of the Alaska Marine Highway System. Alaska Tour Adventures has no involvement in these policies.
To cancel or make changes to an itinerary
or to request a refund for an AMHS cancelled sailing, you can contact
our reservations call center at 1-800-642-0066, any local ferry terminal
or modify your booking online.
Fees for customer cancelling a
reservation, or if the value is decreased due to changes made:
Within 24 hours of booking – No penalty
Greater than 30 days from sailing – 5% penalty
15 – 30 days from sailing – 10% penalty
7 – 14 days from sailing – 20% penalty
1 – 6 days from sailing – 30% penalty
Within 24 hours of sailing or a no show – 40%
penalty
Reservation Change fees are as
follows:
More than 28 days (starting on the 29th day)
prior to departure: No fee
Between 3 (starting on the 4th day) and 28
days (starting on the 29th day) prior to departure: 3% fee
Less than 3 (starting on the 4th day) days
prior to departure: 6% fee
Altering sailing dates – Subject to the above
change fee schedule.
Increasing the booking value (while staying on
the same sailing) – No fee.
Not affecting booking value or sailing
dates (e.g., name changes, adding pets to inter-port in Alaska) – No
fee.
It is the Alaska Marine Highway System's
policy to assess additional charges to items involving special handling
or liability.
Refund in the event of AMHS-cancelled
sailing
If AMHS cancels a sailing, it will refund an
individual the full purchase price of his/her ticket or the
proportionate price of the unused portion of the ticket, so long as the
individual:
(1) requests the refund within one year of the ticketed sailing date;
(2) provides proof of identity, e.g., government-issued photo I.D.; and
(3) establishes that s/he
is the ticket purchaser and, therefore, the proper recipient of the
refund. If a credit card was used to purchase the ticket(s), refunds
will be issued to the same credit card used to make the purchase, so
long as permitted by the credit card issuer. Most credit cards will not
process a refund credit after 6 months. If the ticket purchase was made
by cash or check, refunds will be issued by check to the purchaser.
Also, for credit card refunds that AMHS cannot process via the card
issuer, AMHS will issue the refund via check.
AMHS will refund a ticket purchased by a
government, business, or non-profit organization only to the
representative of that entity who demonstrates s/he is entitled to
receive the refund on behalf of the entity.
If an individual or entity has purchased a
ticket from a person other than an AMHS employee, e.g., a travel agent,
then AMHS will decline the refund request and direct the individual or
entity to collect the refund from the person who sold him/her/it the
ticket.
Updated: 10/17/26