Alaska Marine Highway Cancellation Policy

Changes, Cancellation & Refunds

What are the Alaska Ferry change and cancellation policies?

To cancel or make changes to an itinerary or to request a refund for an AMHS-cancelled sailing, please call 1-800-642-0066, or any local ferry terminal or modify your booking online.

Fees for customer cancelling a reservation, or if the value is decreased due to changes made:

Within 24 hours of booking – No penalty
Greater than 30 days from sailing – 5% penalty
15 – 30 days from sailing – 10% penalty
7 – 14 days from sailing – 20% penalty
1 – 6 days from sailing – 30% penalty
Within 24 hours of sailing or a no show – 40% penalty

Reservation Change fees are as follows:

Within 24 hours of booking – No fee
A $20 change fee is assessed on any booking that is changed up to two weeks prior to the sailing date.
- A fee of $50 is assessed on any booking that is changed within two weeks to three days of the sailing date.
- A fee of $100 is assessed on any booking that is changed within three days of the sailing date.
If a customer changes a sailing date, and their original departure date is within two weeks, then a change fee will be assessed regardless of any changes to itinerary value.
Change fees are not assessed when a customer increases the value of a booking while still remaining on the same sailing. Changes in sailing dates will incur a change fee.
Changes that do not change the value of the booking and do not change sailing dates (ex. name changes, adding pets to inter-port in Alaska, etc.) do not incur a fee.

It is the Alaska Marine Highway System's policy to assess additional charges to items involving special handling or liability.Refund in the event of AMHS-cancelled sailingIf AMHS cancels a sailing, it will refund an individual the full purchase price of his/her ticket or the proportionate price of the unused portion of the ticket, so long as the individual:

(1) requests the refund within one year of the ticketed sailing date; (2) provides proof of identity, e.g., government-issued photo I.D.; and (3) establishes that s/he is the ticket purchaser and, therefore, the proper recipient of the refund. If a credit card was used to purchase the ticket(s), refunds will be issued to the same credit card used to make the purchase, so long as permitted by the credit card issuer. Most credit cards will not process a refund credit after 6 months. If the ticket purchase was made by cash or check, refunds will be issued by check to the purchaser. Also, for credit card refunds that AMHS cannot process via the card issuer, AMHS will issue the refund via check.

Please note: Booking Fees charged by Alaska Tour Adventures are non-refundable.

Updated: 08/13/23